Return and Refund Policy
Introduction
Your satisfaction is our top priority. We are committed to providing you with exceptional products and services. In the event that you are not completely satisfied with your purchase, we have outlined the following return and refund policy to assist you.
Overview
We accept returns on most unopened and unused products within 7 days of the order being received. To be eligible for a return, the item must be in its original packaging and condition. Customers are responsible for return shipping costs unless the item received was damaged or defective.
How to Initiate a Return
All returns must be authorized in advance. To receive authorization, please contact our customer service team with your name, order number, and the reason for the return. We will provide you with detailed return instructions via email.
Email: [email protected]
Phone: +1 (951) 768-5591
Conditions for Return
- Returns must be made within 7 days of your purchase date.
- Products must be in their original, unopened, and unused condition.
- A copy of the receipt or proof of purchase is required.
- Items that are opened, used, or not in their original condition may not be eligible for a refund.
Refunds
Once your return is received and inspected, we will send you an email notification regarding the approval or rejection of your refund. If approved, the refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
Late or Missing Refunds
If you have not received your refund within the specified timeframe, please follow these steps:
- Check your bank account or credit card statement again.
- Contact your credit card company; it may take some time before the refund is officially posted.
- Contact your bank, as processing times can vary.
- If you have completed all these steps and still have not received your refund, please contact us at [email protected].
Sale Items
Only regular-priced items are eligible for refunds. Sale or clearance items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange a defective or damaged item for the same product, please contact us at [email protected] for assistance.
Shipping Returns
To return your product, please mail it to our warehouse location:
1790 Town and Country Dr
Norco, CA 92860
USA
You are responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the original cost of shipping will be deducted from your refund.
For your protection, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
Package Protection
Our package protection program ensures that we handle any issues related to lost, stolen, or damaged packages during transit. By selecting our Delivery Guarantee at checkout, you gain peace of mind knowing that we will take care of any problems swiftly. If you choose to deselect shipping protection, we will not be liable for any lost, stolen, or damaged packages, and you will need to file a claim with the carrier yourself.
Delivery Timeframes
We guarantee delivery within 7 to 10 business days for standard shipping and 3 to 5 business days for express shipping. Most of our products are shipped directly from Paris to ensure the best pricing for our customers.
Shipping Methods
We offer the following shipping options:
- Standard Ground Shipping: 7-10 business days.
- Express Shipping: 3-5 business days.
- International Shipping: Delivery times vary by destination.
We exclusively use UPS Worldwide and DHL Express to ensure fast delivery times and comprehensive insurance coverage.
Order Tracking
After placing your order, you will receive an email confirmation. Once your order has been shipped, you will receive a tracking number to monitor your shipment in real-time. If you have any questions or need assistance, please contact our customer service team.
Modifying Your Order
If you need to make changes to your order before it has been shipped, please contact us immediately at [email protected]. We will do our best to accommodate your request.
Refused Packages or Address Errors
A non-delivery fee of $14 will be charged for refused shipments or orders placed with an incorrect address. This fee will be deducted from any refund or store credit. If a new shipment is requested, additional shipping charges may apply.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 48 hours of receiving the order. Provide your order number and a detailed description of the issue, along with photographs if possible. We will arrange for a replacement or refund as appropriate.
International Shipping
We ship internationally to select countries. Please note that international shipping times may vary depending on the destination. Customers are responsible for any customs fees, import duties, taxes, or other charges that may apply.
Out of Stock Items
In the event that an item is out of stock, we will notify you promptly. You may choose to wait for the item to be restocked, select an alternative product, or cancel your order for a full refund.
Additional Information
We are not responsible for delays caused by the carrier, weather conditions, or international customs processing. We strive to ensure timely delivery but cannot guarantee delivery dates under circumstances beyond our control.
Need Help?
Your satisfaction is important to us. If you have any questions or need assistance, please do not hesitate to contact our customer service team.
Email: [email protected]
Phone: +1 (951) 768-5591