Most popular questions
We are based in Paris to secure the best prices and highest quality products for you. We also have a warehouse in Norco to store and ship your products as quickly as possible. And maybe soon, we’ll be opening our first physical store in the United States… coming soon!
If the products are in stock, we will ship them directly from our warehouse in the United States. For less popular products, we will send them directly from Paris to your location. We exclusively use UPS Worldwide to ensure fast delivery times and coverage under the carrier’s insurance.
We accept most major payment methods, including American Express, Visa, Mastercard, PayPal, and many others. Our payment system is 100% secured by Stripe, the global leader in online payment services.
Once your order is placed on our website, you will receive an email confirming that your order is being prepared. Once it has been shipped, you will receive a tracking link to follow it in real-time. Our customer service team will be happy to answer any questions or assist you with any requests via email or phone.
If you notice an error before your order is shipped, please send us an email as soon as possible so we can assist you and make the necessary changes to your order to accommodate your request.
We do accept returns and will issue refunds on most unopened and unused products within 7 days of the order being received.
Customers are responsible for return shipping costs.
All returns must be authorized in advance. To receive an authorization, please contact us with your name, order number, and the reason for the return and we will email you return instructions.
We guarantee delivery within 7 to 10 business days for standard shipping and between 3 to 5 business days for express shipping. Most of our products are shipped from Paris to ensure the best pricing for our customers.
Our new package protection program allows us to take care of problems for you quickly with less stress. Get peace of mind with Delivery Guarantee in the event your delivery is damaged, stolen, or lost during transit. We handle the claims while you enjoy your purchases! Turn the shipping protection off if you want to file a lost package claim with UPS or The United States Post Office yourself. By deselecting shipping protection, we will not be liable for any lost, stolen, or damaged packages.
Having an account allows you to receive special offers. We will also be launching our loyalty program soon with exclusive discounts! All customers with a purchase history with us will receive mystery product gifts delivered directly to their home.